Terms & Conditions

Terms & Conditions Between the Registered Nutritional Therapist and Yoga Instructor (nutryama) and Client.

PART 1 The Nutritional Therapy and Yoga Instructor Description

Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, wellbeing and individual care. Registered Nutritional Therapy Practitioners (NTs) assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional imbalance and help support the body towards maintaining health. Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing.

NTs consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach. Yoga applies physical exercise, stretching and breathwork to promote physical and mental wellbeing. Yoga instructors will assess an individual’s level of practice capability, and consider any current or previous injuries or conditions. This allows them to provide appropriate types of exercise and movement for each individual.

Practitioners never recommend nutritional therapy or exercise as a replacement for medical advice and always refer any client with 'red flag' signs, symptoms or injuries to their medical professional. They frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy/yoga programme that has been provided.

Nutyrama requests that the Client notes the following:

The degree of benefit obtainable from nutritional therapy and yoga may vary between clients with similar health problems and following a similar nutritional therapy or exercise programme.
Nutrition, exercise and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
Nutryama cannot diagnose, or claim to treat, medical conditions.
Nutryama’s recommendations are not a substitute for professional medical advice and/or treatment.
Any type of exercise carries with it a risk of injury and exacerbation of existing medical conditions. Your yoga sessions are designed to minimise these risks, whilst also providing an effective exercise programme.
Nutryama may recommend food supplements and/or functional testing (hormone, stool, blood, genetic etc.) as part of your nutritional therapy/yoga programme and may receive a commission on some of these products or services.
Standards of professional practice in nutritional therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance. Any legal conflicts between nutryama and client will be governed by United Kingdom laws.

The Client understands and agrees to the following:

I am responsible for contacting my GP about any health concerns.
If I am receiving treatment from my GP, or any other medical provider, I should inform him/her about any nutritional recommendations provided by nutryama. This is necessary because of any possible interaction between medication and the nutritional programme.
It is important that I inform nutryama about any medical diagnosis, medication, herbal medicine or dietary supplements I am taking, as this may affect the nutritional protocol.
If I am unclear about the agreed nutritional therapy protocol/yoga routine/supplement doses/time period, I should contact nutryama promptly for clarification.
I understand that the recommendations are personal to me and may not be appropriate for others.
I must contact nutryama should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
If I experience an adverse reaction from any supplements recommended to me, I must discontinue these immediately, inform nutryama and contact a medical professional if I feel this is necessary.
I will inform nutryama of any illness, condition or injury that might be aggravated by exercise or eating certain foods. I may experience some feelings of exertion during each yoga session, and might feel hot and uncomfortable at times. My breathing and heart rate will increase as a result of engaging in physical exercise.
For at-home exercise, I will find a space that allows me to move freely and also keep my surroundings tidy to prevent any unwanted accidents.
I will be responsible for my own safety during any exercise as part of my package. If I ever experience pain or excessive discomfort during exercise, I will stop the activity immediately and inform nutryama of my symptoms.
I agree to indemnify nutyrama from any liability in the case of personal injury or adverse effects.
Recording consultations using any form of electronic media is not allowed without the permission of both me and nutryama.
I understand that all content provided to me belongs to nutryama, this content will not be reproduced or shared with other parties.

Confidentiality and Data Protection

Nutryama is registered with the Information Commissioner's Office (ICO), and will keep your personal information confidential and secure following GDPR guidelines. Nutryama uses Dropbox as a secure, online platform, with two-step verification to safely store any confidential material and will be unavailable for anyone to access, apart from nutyrama. Your information will not be shared with third parties without your consent. However, if nutryama believes there is a risk of significant harm to yourself or another person, they may pass the information onto an appropriate authority using the legal basis of duty of care.

Nutryama can use the personal information you provide to:

Provide the services Process your payment for such services Add you to the newsletter emailing list, which provides information relevant to your health concerns, and any similar services nutryama provides that may be of interest to you. You can stop receiving these communications at any time by selecting the ‘Unsubscribe’ button at the bottom of such emails.
Present a case study for educational purposes of other health professionals, although your identity will always be kept completely anonymous.
Refer you to a different practitioner/GP or contact your Emergency Contact if necessary.

Packages Terms of Engagement

PART 2

Depending on the package you have chosen, you will have regular contact time with nutryama, either by email, phone or over Google Meet. In all nutrition and nutrition/yoga packages you will receive personalised nutrition, exercise and lifestyle advice sent to you via email. One on one yoga sessions only cover exercise, and these sessions are also run through Google Meet. All Google Meet links will be sent to you.

Package Content:

Principle Nutrition: Run over 6 consecutive weeks, starting from first consultation. Including 1 x 90 minute initial consultation, 1 x 45 minute follow-up consultation, 1 x 30 minute check in call.
Nutrition Support: Run over 12 consecutive weeks, starting from first consultation. Including 1 x 90 minute initial consultation, 1 x 45 minute follow-up consultation, 4 x 30 minute check in calls.
Nutrition and Yoga Power: Run over 12 consecutive weeks, starting from first consultation. Including 1 x 90 minute initial consultation, 1 x 45 minute follow-up consultation, 2 x 30 minute check in calls, 6-12 one on one 1 hour yoga sessions.
One on One Yoga Classes: Run over 8 or 12 consecutive weeks. Including 8 or 12 x 1 hour yoga sessions

Packages Payment and Booking:

Full payment is due before your first appointment or yoga session. This can be done by following instructions on invoice, or alternatively with manual bank transfer.
Nutryama reserves the right to cancel your appointment without successful payment.
Once payment has been made, it is advised to pre-book your sessions as far in advance as possible to avoid disappointment of someone else booking your preferred slots.
Please be available for your appointments at the agreed start time. If you are late, the duration of the service may unavoidably be reduced.
It is your responsibility to book your sessions within your selected package time frame as listed under ´package content´ above.

Packages Cancellations/rescheduling:

A minimum 48-hour notice is necessary to reschedule an appointment. The session will be forfeited in cases of no-shows or if notice is given any later than 48 hours.
It is your responsibility to ensure you have a working internet connection for online appointments. If you are unable to connect as scheduled, the appointment might be considered a no-show and charged in full.
For optimal results, your package is designed to be completed within the timeframe stated. If this is not possible, then all packages must be completed within 2 weeks of the end date from the day of initial consultation (by special arrangement only). Any outstanding sessions will be forfeited after this.
Nutryama reserves the right to amend any consultation upon 24 hours notice.
If you have commenced a package and wish to cancel prior to the end of all scheduled services offered within the package, you shall be obligated to pay all fees accrued prior to the effectiveness of your cancellation. Nutryama reserves the right to include fees for all preparatory work and research undertaken, in addition to the scheduled contact dates for consultations and calls.
Nutryama reserves the right to decline to provide the Services to you, for any reason, and will refund any amounts pre-paid by you for services not yet received.

Yoga Class Terms of Engagement

Nutryama offers a range of yoga classes, including Mum & Baby, Restorative and Vinyasa Flow. These classes are suitable for all abilities. Nutryamadoes not accept responsibility, or liability, in respect of any damage, theft or loss of any personal property, goods or articles brought into or left upon the premises at any venue where an in person class is being held. Nutryama will adhere to all policies set out by the venue that is being hired for classes.

Yoga Class Payment and Booking:

Full payment is due before you attend a class. This can be done via the website on the payment system, or alternatively with manual bank transfer. Nutryama reserves the right to cancel your appointment without successful payment.
It is possible to purchase both one off ‘drop in’ classes and bundles/ courses where available. If booking a course or bundle, once the full payment for the bundle has been made, you will be able to book in all the classes that are available to you within your bundle/ course via the class schedule on the website.
Courses and bundle classes do not have to be booked on consecutive weeks, but they do need to be booked within the start and end dates stipulated in the policy at the time of booking. If you do not use up all your bookings in a course/ bundle within the timeframe you will not be able to receive a refund.

Yoga Class Cancellations/rescheduling:

If you need to reschedule a class, this is permitted within 24 hours notice.
No shows are not eligible to receive a refund or able to reschedule the missed class.
Nutryama reserves the right to cancel classes within 24 hours notice. If a class is cancelled by nutryama it will be possible to reschedule this pre-booked class to the next available date. If there are no other dates available and there are still classes left on your booking, please contact nutryama directly to arrange a refund of the outstanding classes.
It is your responsibility to ensure you have a working internet connection for online classes. If you are unable to connect as scheduled, the class booking might be considered a no-show and charged in full.

Third parties:

Nutrition professionals are automatically set up to receive commission on supplements/clinical testing. However, Nutryama has chosen to hand most of this percentage to their clients, giving you 20% off supplements from the Natural Dispensary. Discounts on clinical testing may vary depending on the testing company we are purchasing your tests from.

Last updated: 17th April 2024